FAQ – Dew. Swimwear

FAQ

Returns & Refunds

What is your return and refund policy? What is your return and refund policy?

We offer full refunds for new unused merchandise within the return time frame.

Please check out our return section for full details.

Frequently asked question Frequently asked question

Share details about your shipping policies, item returns, or customer service.

How do I request a return? How do I request a return?

We're sorry to hear your item did not work out! Please visit our return page for directions.

Can I exchange an item? Can I exchange an item?

Unfortunately at this time we cannot process exchanges. The best route is to submit a return and reorder in your sizing.

When will I receive my refund? When will I receive my refund?

Refunds generally take 1-5 days from processing of return.

Shipping & Delivery

When will my order be fufilled? When will my order be fufilled?

Orders are processed within 3 days from when the order is placed Monday-Friday.

How much does shipping cost? How much does shipping cost?

Standard Domestic shipping fee is $9.99

When will my order arrive? When will my order arrive?

Shipping ranges from -10 days from the time of order fulfillment.

Do you ship internationally? Do you ship internationally?

Unfortunately we do not currently support international shipping.

Can I expedite my order? Can I expedite my order?

Our store currently processes all shipments through ground.

Payments & Safety

Is my payment data safe with you? Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Do you accept online payments? Do you accept online payments?

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

Where can I learn more about the payment and processing on your store? Where can I learn more about the payment and processing on your store?

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

What forms of payment do you accept? What forms of payment do you accept?

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Standard Questions

Can I cancel my order? Can I cancel my order?

Orders can be cancelled within 1 hour of placing.

How do I find my size? How do I find my size?

Please visit our size guide

What are the care instructions? What are the care instructions?

Hand wash in cold water and air dry all swimwear to ensure longevity.